Terms and conditions of the TSG Service

Vehicle acceptance for servicing

Vehicles are accepted for servicing during opening hours, i.e. Mon-Fri from 10:00 to 19:00.
Acceptance of the vehicle during service closing hours is only permitted by prior arrangement with the service manager.
The GTS Service is not responsible for the condition of the vehicle after the Customer has left it in the Service's car park at the time of closure.
The service enables the vehicle to be collected at the place and time indicated by the customer as part of a door-to-door service.
1. The door-to-door service is a free of charge service within the city of Krakow provided the repair is carried out at the service centre.
2. If the repair is cancelled, the customer is obliged to cover the costs of the service technician's travel to the location indicated by the customer to collect the vehicle.
3. Service outside Krakow is charged for, depends on the location of the vehicle and is arranged individually with the customer.
When handing over the vehicle for servicing, the Customer is obliged to hand over a list of any valuable items in the vehicle to the person accepting the vehicle. The Customer's failure to comply with this condition releases the GTS Service from financial liability for the items left behind.

Repair order

Repairs and all vehicle servicing are carried out at the customer's request.
By ordering vehicle repairs or other related services, the Customer acknowledges knowledge of these Terms and Conditions and agrees to their terms.
At the customer's request, an estimate of the order costs will be determined prior to the service on the basis of the general condition of the vehicle and current price lists.
Should the need arise for additional activities during the execution of the order, the Service will immediately inform the Customer. In such a case, the order will be continued only after a joint agreement between the Service employee and the Customer.

1. The execution of additional activities will only take place after approval of the extended scope of service including its cost by the Customer. The form of approval can be verbal, telephone, written, e-mail or text message.
2. The customer may refuse to agree to additional activities. If the Customer does not agree to the performance of additional activities, the GTS service centre shall be released from liability for the consequences resulting from the incomplete repair of his/her vehicle. In this case, the Customer is obliged to issue an appropriate statement.
3. Once additional activities have been accepted, the customer can only opt out before the service has started to carry them out.
If defects are found which are not the subject of a repair order, but affect the safety or comfort of the vehicle, the service will warn the customer of the need to rectify them.
Once the car has been repaired, the service centre is obliged to quote the total amount resulting from the value of the order based on the previous agreement with the customer. The service centre is not obliged to provide a detailed cost estimate.

Time to execute the order

The service will inform the client of the estimated completion time before the order is carried out.

1. Estimated time means the expected length of the repair, but the service is not obliged to carry out the order as intended.
2. This time may be extended depending on the availability of parts, subcontractors and other reasons beyond the control of the GTS service.
3. The service centre is not obliged to inform the customer of a prolonged repair.
4. As soon as the order is completed, the service will inform the customer.

Spare parts and consumables

The customer can choose to use the spare parts necessary for the repair.

1. New spare parts of high quality, which are equivalent to the original parts of the vehicle in question, will be used during the execution of the contract.
2. New original spare parts will only be used to repair the vehicle at the customer's special request or if a replacement is not available.
3. In special cases, it is possible to replace worn parts with other used parts only with the agreement and consent of the customer and the service employee.
The Service is not obliged to provide the Customer with part numbers of spare parts and consumables and to type them for purchase by the Customer.
The customer may only supply spare parts or other consumables for the vehicle being repaired with the agreement and under the conditions agreed with the service technician.
1. The service centre is not obliged to check the condition of spare parts and consumables supplied by the customer.
2. The service centre may refuse to install a worn or damaged part supplied by the customer.
The GTS Service Centre is not responsible for the result of vehicle repair after the use of parts or consumables supplied by the Customer.
Once the repair has been completed and paid for, replaced parts or consumables can only be returned to the customer at his express request.
Parts not collected by the customer after completion of the repair become the property of the service centre.

Cancellation of service

If the service is cancelled before the repair is commenced, the customer may be charged for the diagnosis in accordance with the current price list, depending on the time and diagnosis methods undertaken.
In the event of cancellation of the service after the start of the repair, the customer is obliged to cover the costs resulting from the diagnosis in accordance with pt. 19, and the costs arising from disassembly or possible reassembly (restoring the vehicle to its state prior to repair) according to the applicable rate for service man-hour (rbh).

Vehicle acceptance

The vehicle is collected once the repair work has been completed, of which the customer will be informed immediately.
Upon notification of the completed repair, the customer is obliged to collect the vehicle without delay, unless the parties mutually agree on another date.
Once the order has been completed, vehicles can only be collected from the service centre during its opening hours, i.e. from Monday to Friday between 10:00 a.m. and 7:00 p.m., unless the client agrees on an individual date and place for vehicle collection with the service manager.
Collection is only possible once the value of the order has been paid by the customer, unless the service manager agrees to a different payment date.
During the door-to-door service, the vehicle will be delivered by the service employee during his working hours to the place indicated by the Customer, only after payment of the repair order and service. At the time of handover of the vehicle, the Customer:

1. shall be obliged to acknowledge receipt thereof,
2. By acknowledging receipt of the vehicle, it is assumed that the customer accepts that the vehicle has been repaired in accordance with the order and that the visual condition of the vehicle is unchallenged.
The Customer's failure to collect the vehicle after the repair has been completed or his/her resignation, as well as the Customer's avoidance of contact, entitles GTS Serwis to set a final deadline of 14 days within which the vehicle must be collected. The Customer shall be informed of the set deadline in accordance with the form of contact he/she declared when accepting the vehicle for service or any other form of contact provided by the Customer during the execution of the order. Confirmation of receipt of the message is not required. If the vehicle is still not collected, the service centre:
1. has the right to charge for the storage of the vehicle for each day started in accordance with the price list of the pay car park located around the service area if the vehicle is stored outside the building, or twice as much if the vehicle is stored inside the building after the service is closed.
2. charges costs arising from the need to manoeuvre the vehicle in order to keep the service running smoothly, such as charging the battery, purchasing fuel or transport costs.
3. can notify the police, take legal action.
4. ceases to be materially responsible for the condition of the abandoned vehicle.
If valuable items are left in the vehicle by the Customer, after providing a list of such items to the person accepting the vehicle, the Customer is obliged to check and acknowledge their presence in the vehicle on the aforementioned list. The Customer's failure to comply with this condition shall release the GTS Service from financial liability for the items left behind.

Complaints and guarantees

Any warranties relating to parts, components or other items replaced during repair shall be dealt with in accordance with the warranty terms offered by their supplier.
Any parts, components or other items that have been used or are suspected to have been removed from another vehicle are not covered by the warranty.
In the case of parts, sub-assemblies, operating fluids or any other components supplied by the customer, the guarantee does not apply and a claim for replacement services is not considered. In this case, the warranty for defects due to faulty workmanship is also excluded.
The service centre provides a six-month warranty for the services rendered (so-called labour) - with the exception of services related to the replacement of the components listed in points 29 and 30. As part of the guarantee, the customer may demand that the vehicle be repaired again or that the price of the service be reduced.
If a defect resulting from a faulty or inadequate repair is discovered, the GTS service centre is willing to undertake the warranty repair only at its registered office. If the vehicle is not delivered to the service centre, no claims will be considered. GTS does not accept substitute workmanship.
Due to the specific nature of the work, the availability of parts, components and other items necessary for repair and the warranty procedures of their suppliers, the GTS service is not obliged to set a repair date or settle additional claims of the customer in the complaint procedure.

Replacement cars

Due to the nature of the repair, GTS Serwis may provide the customer with a replacement car, either paid or free of charge.
A replacement vehicle is made available only after a rental agreement has been signed between the GTS service and the hirer (customer) or the person authorised to drive the vehicle (driver).
The hirer of the vehicle and the Person Authorised to Drive may be:

1. natural person, having Polish citizenship, permanent residence, driving licence honoured on the territory of the Republic of Poland,
2. natural person without Polish citizenship, holding a valid passport, holding a driving licence recognised in the territory of the Republic of Poland ,
3. a legal person, represented by a natural person meeting the criteria set out in points 36.1 and 36.2.
The hired car may not be sublet or ceded to another person for use.
Movement of the rented vehicle beyond the borders of the Republic of Poland is only possible with the consent of the Lessor.
The Hirer and the Driver are fully responsible for the rented vehicle until it is returned to the Lessor.
In the event of damage, collision, accident or other significant event, the Hirer is obliged to notify the Lessor within 24 hours. In addition, it is the responsibility of the Hirer to provide a description of the incident, driving licence and identity document to the Lessor.
In order to avoid liability on the part of the hirer, it is necessary to provide a written and detailed statement from the perpetrator of the incident admitting fault, and a statement from the hirer or the driver of the rented vehicle confirming the incident and the personal details of the guilty party.